Adapt and thrive: 3 top trends in client onboarding for 2018

first_imgThe wealth management marketplace is changing fast! With the arrival of FinTech challengers, the changing expectations of tech-savvy customers, and the shifting regulatory environment, wealth management leaders are being challenged to identify what the top firms will look like in 5 or 10 years, and how to make the right investments to keep their firms among them.As a result of these shifts, many firms are looking at their client onboarding processes. They are evaluating how well these meet the needs of clients and advisors currently, and also how well they are poised to respond to changes in the industry. In discussion with industry leaders, here are 3 trends we  predict will influence client onboarding in wealth management over the next few years.1. An ever-increasing focus on client experience. Today’s customers are busier than ever. They simply don’t have the time for long preliminary meetings, or to travel to an advisor’s office to sign paperwork. And when they do meet with their advisor, they want the focus to be on holistic financial advice, not account administration.Tomorrow’s top firms are already responding to this situation by reducing the number of steps to onboard customers and maintain accounts, and by implementing technologies like e-signing and remote ID capture to keep office visits to a minimum. We also expect these same firms to explore cutting-edge technologies like biometrics, to keep their customer experience as streamlined and simple as possible. continue reading » 7SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

The $2.4m ultimate birthday present

first_imgAnd one after the renovation“And the vendors, they are delighted,” Ms Rudolph said. “I think what makes it special for them is that they hoped it would be bought by someone who appreciated all the effort they put in.”And those vendors were fashion and interior stylist Natalie Winter and her husband Gerry Heffernan, who bought the property in 2013 and tripled its size. A bathroom before the renovationShe said the family inspected the house again on Tuesday, and signed on the dotted line that day, with the house going unconditional today. The house during the renovationIt was purchased by a local Brisbane family, who recently sold their own renovator’s delight at Red Hill and were looking for the perfect home. RELATED: WORKERS COTTAGE TRANSFORMED IN TO A STATEMENT HOME MORE: THE QUEENSLAND PROPERTIES HOTTER THAN THE HEATWAVE More from newsParks and wildlife the new lust-haves post coronavirus15 hours agoNoosa’s best beachfront penthouse is about to hit the market15 hours agoThe kitchen after the renovationMs Rudolph said that she then ran in to the family having breakfast on Monday, with the husband whispering that it was his wife’s birthday and they wanted to have another quick look with the entire family. MORE: THE BEST BEACH HOUSE IN AUSTRALIA IS UP FOR GRABS 45 Hayward St, Paddington, has sold to a local family for $2.4 millionONE lucky Brisbane mum has received the ultimate birthday present, albeit a day late.Ray White New Farm agent Christine Rudolph confirmed that 45 Hayward St at Paddington, a property dubbed The White House, has sold for $2.4 million. Post the sale, Ms Winter said she was delighted with the result, but were sad to leave it. The kitchen before the renovation“It was love at first sight,” Ms Rudolph said. “The new owners are a young professional couple with a little boy.“They had a look (last Saturday) and their little boy was asleep in the car but she wanted to have a quick look to see if it looked as good as it did in the pictures.“She did a quick scout, then hubby came in … they were in there probably 10 minutes and just fell in love.” “We are now scoping around for another project,” she said. “We had a lot of families through so would possibly make a few more areas for smaller kids, tick a few more boxes, like an extra bedroom, but other than that we are very happy.” MORE: CLIVE PALMER’S HEIR LOSES SMALL FORTUNE ON SALE Interior stylist Nat Winter at her renovated Paddington house. Photo: Glenn Hunt / The AustralianWhen the property hit the market, Ms Winter said there was just “100m under roof” and that it wasn’t much to look at.“But we fell in love with the house for its good bones and we have 40 linear metres of street frontage which is amazing,” Ms Winter, who owns Chasing Winter, an interior styling business, said at the time.last_img read more