A benefits assessor working for the outsourcing co

first_imgA benefits assessor working for the outsourcing company Capita repeatedly “lied” in her report, after carrying out a face-to-face assessment of a disabled nurse which was observed by her husband, a retired GP.The disabled woman and her husband have asked not to be named – so their claims have not been put to Capita or the Department for Work and Pensions – but they have provided proof to Disability News Service (DNS) that they are both on their respective professional registers.They believe the behaviour of the Capita assessor, herself a registered nurse, makes her unfit to remain in her profession.Although DNS has received a string of credible reports from disabled people who say their benefits assessors lied in reports written after face-to-face medical assessments, this account is particularly credible because the behaviour was witnessed by both a nurse and a doctor.The woman, Mrs A, lodged a complaint with Capita even before she knew the result of the test because she and her husband were so appalled that last month’s assessment at their home in south Wales was so rushed, impersonal and poorly carried out, and ignored key questions.Mrs A, who has significant support needs due to a series of medical conditions, had already had to fight to have her disability living allowance (DLA) restored after it was stopped by DWP when her personal independence payment (PIP) claim form was lost in the post, while “rude and confrontational” staff then refused to provide her with a replacement form.The couple say the assessor made almost no eye contact during the PIP assessment, but spent most of the time typing on her laptop, while she continually interrupted Mrs A as she tried to explain the impact of her impairments on her daily life.Mrs A said that when she and her husband saw the report the assessor had written, their “worst fears were confirmed”.As a result of the report, Mrs A’s previous entitlement to the higher rates of both the mobility and care components of DLA were downgraded under PIP to the standard daily living rate and no entitlement at all to the mobility element. She has now put in a second written complaint, this time about the content of the report and what they say are the assessor’s lies.Both Mrs A and Dr A say they have a duty as healthcare professionals to expose the assessor’s actions.Among their many concerns is that the report stated that there was no evidence that Mrs A was wearing hearing aids, when the briefest of checks would have shown they were in place behind her ears.The report failed to mention her painfully swollen leg, and said that Mrs A refused to stand, when in fact the assessor had recognised she was in too much pain to stand and so did not ask her to do so.Among many other concerns, the report failed to point out that Mrs A was clearly “distressed, in pain and anxious”, and failed to note the forgetfulness and slowness of thought she showed during the assessment.Dr A said the report was “an absolute fabrication”.He said: “The actual examination was laughable. It took a few moments.“My wife couldn’t even stand up… yet somehow she was able to infer that she could walk more than 50 metres but less than 200.“How do you infer that from someone who wasn’t even able to get up out of the chair?“She said she couldn’t see the hearing aids. She didn’t even look to see if the hearing aids were in place. How difficult is it to move a couple of hairs?”He added: “It was appalling. Every single sentence in that report can be torn apart.”Mrs A, who is not able to do clinical nursing work because of her impairment, said she believed the assessor “had an agenda”.She said: “I feel hurt that a nurse, who is also a colleague in a way, would behave in this manner.“Nurses are supposed to act with integrity in all that we do. We know how important recording of information – truthfully – is.”She added: “We feel the nurse is acting dishonestly.“I cannot understand how if you are a nurse you wouldn’t act impartially. I don’t understand how you can be both a nurse and a PIP assessor.“The public rely on the integrity, honesty and openness of nurses. As a nurse myself, this kind of behaviour has to stop.”last_img read more

Maps Bikes

first_img 0% Click here to see the full map.Click here to see a full list of the maps. Tags: Maps – Printable to Guide You Share this: FacebookTwitterRedditemail,0%center_img We’re publishing a new My Mission Zine in a few weeks – a sort of guide to the neighborhood, filled with thoughts from those who live here as well as maps of resources and local haunts.We’re asking for your help to crowd source and update our maps!Today’s map: Biking in the Mission. Any stores or information that we’ve left out? Let us know in the comments and we will add them.Many thanks!last_img

SAINTS u20s 28 v 30 Castleford Tigers u20s – Somet

first_imgSAINTS u20s 28 v 30 Castleford Tigers u20s – Sometimes life’s not fair and this was definitely one of those occasions for the players and coaching staff of the Saints Reserves.Having battled hard over the past few weeks to get to the play-offs injuries and deserved call-ups to the first team prevented Coach Ian Talbot from fielding his first choice side.However, take nothing away from the 17 players who took the field, 10 of which are still eligible to play for the U18s, they could and possibly should have won today but a penalty three minutes from time put an end to the Reserves season.James Hill opened the scoring diving over in the right corner after full back Greg Wilde had held up the defence before putting him into the space.The Saints dominated the opening quarter but just couldn’t add to the lead. Anthony Walker was forced dead in goal and from the resulting tap a missed tackle in the middle gave the Tigers an easy try.The final quarter was all Cas as the visitors took advantage of the Saints poor ball control to score two further tries. Both came down the Tigers right and both from good work from stand off Brierley feeding his centre Nathaniel to score.It was crucial the Reserves finished on a high and deep into stoppage time they managed to do just that. Stephen Lucas broke through the line only to be stopped short but from the quick play the ball Danny Jones forced his way over. Danny Yates converted to reduce the arrears to 8 at the break.The Tigers went further ahead on their first set of the second half sweeping the ball wide right from a scrum on the left.But the Saints dug deep and took the play to the visitors. Corey Lee was denied a debut try from Jordan Case’s forward pass after Marcus Baines and Yates had broke down the middle.The Tigers couldn’t stay with the increased work rate of the Saints and three repeat sets on their line was more than they could handle. Alex Trumper was held short but Greg Wilde went in at the left corner from the play the ball.Good work down the left from Josh Jones drew the defence over so that when Ben Karalius switched play Joe Greenwood could put Trumper into space for the try.The Tigers were finding it impossible to get to grips with Jones and his work again gave Karalius the space this time to go through himself for the score. Crucially the conversion was missed again leaving the scores level going into the final quarter.The Saints took the lead with 15 to go as Jones finally got his reward. Warren Thompson, back from his stint on loan at Swinton, drove down field and Jones stepped his way under the sticks for the go ahead try.But tiredness after the first half tackling stint began to set in and the completion rate slackened off giving the Tigers a sniff. They took advantage of a knock on on half way scoring down the left.A big effort was required, but despite great try saving tackles from Greg Wilde and a gang tackle on the last the referee saw a ball steal 20 metres out and Cas’s stand off continued his 100% kicking record to break the Saints hearts. So close and yet so far. Despite the best efforts of Man of the Match Josh Jones the Reserves just couldn’t hold on to the lead when it mattered.This will be the first time in four years that the Reserves have not contested the Grand Final, but in a season plagued by injuries and call-ups to players now playing starring roles in the First team this has been as good a season as could be hoped for. Many a team would not have coped at all with what this team has had thrown at them and that should be remembered by all.Match Summary:Saints:Tries: Greg Wilde, James Hill, Josh Jones, Ben Karalius, Danny Jones, Alex Trumper.Goals: Danny Yates, Jordan Case.Castleford:Tries: Josh Nathaniel 2, Curtis McDonald, Ben Johnson, Joe Picketts.Goals: Ryan Brierley 5.Half Time: 10-18 Full Time: 28-30Teams:Saints:1. Greg Wilde; 2. James Hill, 3. Josh Jones, 4. Mark Percival, 5. Corey Lee; 6. Danny Yates, 7. Ben Karalius; 8. Danny Jones, 9. Aaron Lloyd, 10. Anthony Walker, 11. Alex Trumper, 12. Joe Greenwood, 13. Warren Thompson. Subs: 14. Marcus Baines, 15. Jordan Case, 16. Jordan Hand, 17. Stephen Lucas.Castleford:18. James Clare; 5. Tommy Newbould, 4. Josh Nathaniel, 3. Josh Atkinson, 2. Curtis McDonald; 6. Ryan Brierley, 7. Ben Johnson; 8. Jonny Payne, 9. Tom Carroll, 10. Clarke Thompson, 11. Charlie Martin, 12. Chris Siddons, 13. Joe Picketts. Subs: 14. Casey Canterbury, 15. Dan Fleming, 16. Shaun Richards, 17. Jack Smith.last_img read more

THERE are still tickets remaining for Saturdays Q

first_imgTHERE are still tickets remaining for Saturday’s Quarter Final tie against Wigan at the DW Stadium.The game, which kicks off at 2.30pm, sees the two sides go head to head for the second time this season with a semi final place on the line.Prices are:West: £22 for adults, £16 for juniors and concessionsEast: £20 for adults, £14 for juniors and concessions.You can buy by calling into the ticket office at Langtree Park or by calling 01744 455 052 until close of business on Friday.You can also buy on the day. For the West Stand head to the DW Ticket Office and there are cash turnstiles on the East Stand.last_img

SAINTS have announced their squad for Fridays Sup

first_imgSAINTS have announced their squad for Friday’s Super League XVIII Round 9 match at Wigan Warriors.Anthony Walker returned to the side in place of the injured Tony Puletua but Jonny Lomax misses out.Nathan Brown will choose from:1. Paul Wellens, 2. Ade Gardner, 3. Jordan Turner, 4. Sia Soliola, 5. Francis Meli, 8. Josh Perry, 10. Louie McCarthy-Scarsbrook, 12. Jon Wilkin, 13. Willie Manu, 14. Anthony Laffranchi, 15. Mark Flanagan, 16. Paul Clough, 19. Josh Jones, 21. Tom Makinson, 23. Nathan Ashe, 25. Alex Walmsley, 27. Anthony Walker, 30. Mark Percival, 35. Lewis Charnock.Shaun Wane will choose his Wigan side from:1. Sam Tomkins, 2. Josh Charnley, 3. Darrell Goulding, 4. Jack Hughes, 5. Pat Richards, 6. Blake Green, 7. Matty Smith, 9. Michael McIlorum, 12. Liam Farrell, 13. Sean O’Loughlin, 15. Ben Flower, 16. Chris Tuson, 17. Iain Thornley, 21. Scott Taylor, 23. Logan Tomkins, 25. Rhodri Lloyd, 26. Dom Crosby, 29. Greg Burke, 30. Tom Spencer.The game kicks off at 12.15pm and the referee is Richard Silverwood.Ticket details are here.Stat Pack:Last 10 Meetings:Wigan 18, St Helens 26 (SLR27, 7/9/12)St Helens 16, Wigan 42 (SLR15, 27/5/12) (at Etihad Stadium, Manchester)Wigan 18, St Helens 4 (CCQF, 12/5/12)St Helens 10, Wigan 28 (SLR10, 6/4/12)St Helens 26, Wigan 18 (SLQSF, 1/10/11)Wigan 18, St Helens 26 (SLQPO, 18/9/11)St Helens 12, Wigan 18 (CCSF, 6/8/11) (at Halliwell Jones Stadium, Warrington)St Helens 10, Wigan 32 (SLR18, 17/6/11)Wigan 28, St Helens 24 (SLR11, 22/4/11)St Helens 16, Wigan 16 (SLR1, 12/2/11) (at Millennium Stadium, Cardiff)Super League Summary:Wigan won 29 (includes win in 2010 Grand Final & wins in 2001, 2003 and 2004 play-offs)St Helens won 27 (includes win in 2000 Grand Final & wins in 2000, 2002, 2009 and 2011 play-offs)4 drawsUps and Downs:Wigan highest score: 65-12 (A, 1997) (also widest margin)St Helens highest score: 57-16 (MM, 2008) (also widest margin)ADE GARDNER needs four tries to reach 200 career touchdowns.His total of 196 has been scored as follows: 170 for St Helens (2002-2013), 15 for Barrow (2000-2001), 2 for Great Britain (2006-2007), 2 for England (2008) and 7 for England ‘A’ (2002-2003).He has also made three non-scoring appearances for Cumbria (2003-2004 & 2010).last_img read more

TICKETS for Saints away trip to Castleford Tigers

first_imgTICKETS for Saints away trip to Castleford Tigers on Sunday July 7 are still on sale.The match kicks off at 3.30pm.They are priced at Adult – £19, Concession (60+, Students with NUS card, Juniors) – £11 with Juniors (under 5s) free.Prices go up £2 on matchday and an upgrade to seating is £3.Junior Season Ticket Holders MUST collect a voucher 48 hours in advance of matchday or they will NOT be allowed entry to the Wish Communications Stadium. Tickets cannot be exchanged on matchday.To buy call into the Ticket Office at Langtree Park, telephone 01744 455 052 or log on here.last_img

Whats OnRed Vee Cafe Bar – Opens at 4pmTurnstil

first_imgWhat’s On:Red Vee Cafe Bar – Opens at 4pm.Turnstiles – Open at 5:15pm.Academy Championship – The 19s take on their London counterparts at 5:30pm.Club Face Painters – These will once again be operating in the Hattons Solicitors Family Stand and the Totally Wicked North Stand from around 6:30pm … come along and get your face painted in Saints colours for free!Bouncy Castles – We have rugby themed inflatables in the North and South West Stands.Member Offers – We have two great offers for you – any pie & alcoholic beverage is just £6, whilst a pie or hotdog & hot drink is just £4.Soft Drinks – Fruit shoots are now available for just £1.50 each.Carling Bar – Following feedback, fans in the West Stand can now get their hands on 500ml Carling PETs from our new bottle bar in the concourse. Price is £4.Contactless Payment – Will be available in the Karalius, Popular Side, Marching Inn, Eddington Arms and Voll’s bars to speed up your service.The A-Star Saints Angels – Will be performing several new performances before the game and at half time.Bucket Collection – Representatives from Prostrate Cancer UK will be collecting in and around the ground. Bring your loose change!Half Time –See the new Simply Doughnuts Kicking Challenge! Contestants have three attempts to kick a ball into a large replica Simply Doughnuts pot in front of the West Stand. There’s a whole host of prizes to win and if you kick it in from the 40m line, you return at the final game of the season to kick again for the chance to win a car for the year from Chorley Nissan!Sponsors:The Match is sponsored by Fleet Dynamic with O2 Business Centre Rainford sponsoring the Matchball. Elcons are tonight’s Corporate sponsor.Team News:Both sides have named their 19-man squad for the match. You can find out more here.Tickets:Tickets for the game are available from the Ticket Office at the Totally Wicked Stadium or by calling 01744 455 052. There will be cash turnstiles on the Hattons Solicitors West and Totally Wicked North Stands. If you require a South Stand ticket then you need to head to the Ticket Office.Tickets are available online until 5pm.Saints Superstore:The Saints Superstore will be open from 9am right up until kick-off. It will close 45 minutes after the final whistle.Spotify Playlist:Many thanks to all those who have suggested songs for our Spotify playlist for this evening’s game. We will continue to update it throughout the day. Check it out here: spoti.fi/2BJfn6QProgramme:The programme is priced at £3 and features an exclusive interview with Morgan Knowles! Is he enjoying life in his fourth season at the club?last_img read more

NHSO Parent arrested after bringing gun to Ogden Elementary

first_img ​Lt. Brewer said someone on campus saw Sutton with the gun as she was dropping off her kids.Sutton was charged with carrying a weapon on school grounds.Lt. Brewer would not confirm if Sutton had a legal concealed carry license or not. OGDEN, NC (WWAY) — A woman was arrested after she brought a gun on school property in New Hanover County.Lieutenant Jerry Brewer with the New Hanover County Sheriff’s Office said Scenia Sutton was found with a gun on her at Ogden Elementary Tuesday morning.- Advertisement – last_img

International credit card ring busted in Bladen County

first_imgOlinto Useche-Salazar and Edgar Gabriel Useche (Photo: Bladen County Sheriff’s Office) BLADEN COUNTY, NC (WWAY) — Bladen County Sheriff’s deputies captured two men traveling on Venezuelan passports last week as investigators say they were using cloned credit cards to withdraw money from an ATM in Clarkton.Sheriff James McVicker said they got a call from the security department of the State Employees Credit Union last Thursday alerting them to the two men at the Cash Points ATM in Clarkton withdrawing money with fraudulent credit cards. The bank was tracking the men as they used the ATMs.- Advertisement – Investigators say they had withdrawn money from another Cash Points in Southport earlier in the day, but got away before law enforcement officers could get there.A Bladen County Sheriff’s Office says a deputy in Clarkton caught the two men in the process of withdrawing money.Related Article: 3 arrested, 5,700 bags seized in New Hanover County drug bustMcVicker said the men had more than 326 magnetic cards already cloned and were using them to withdraw cash from the ATM machines. During the investigation deputies seized a card skimming device and four laptops.“The difficult part of cases like this is they are international in scope,” said McVicker. “In this particular case all the cloned cards being used were from European countries. We have identified victims from several countries. Many times we will have Bladen County residents who call us and say their credit card was used in another country or state either to withdraw cash or pay for an online purchase or hotel room. We do not have the local resources to investigate these cases. We have reached out to both the Federal Bureau of Investigation and the Secret Service to assist us in this case. What we have uncovered is just the tip of the iceberg.”Edgar Gabriel Useche, 28, and Olinto Useche-Salazar 38, of Venezuela were arrested. Both men were placed in Bladen County Jail under a $1 million bond.Both men had visas to enter the country and had been here since June. McVicker said his investigators know the two men have traveled from Miami to Chicago and back on at least one occasion.The men were staying in a hotel in Conway, SC. Investigators went to Conway and executed a search warrant on their hotel room. Investigators says the found four laptops, a card skimming device, notebooks, ledgers, more than $7,000 in US currency and more than  $30,000 in foreign currency.Edgar Useche listed his occupation as a Chemical Engineer and Olinto Useche-Salazar listed his occupation as an attorney.“We expect to be making additional state charges in the coming days and we believe there will also be federal charges before this case is concluded,” said McVicker.last_img read more

UPDATE Tabor City teen found in Florida

first_imgMissing Tabor City teen Thomas Taylor found alive and well in Florida TABOR CITY, NC (WWAY) — A Tabor City teen reported missing Thursday has been found alive and well.According to Tabor City Police, Thomas Taylor, 16, was located in Yulee, Florida.- Advertisement – Taylor was reported in taking his mothers white Chevy Tahoe from 117 Jernigan Street in Tabor City Wednesday.When he did not return, he was listed as a missing person.Ashley Fitzwater, another Tabor City teen reported missing, has not been located at this time.last_img

Wilmington DMV office to extend hours starting Monday

first_imgDepartment of Motor Vehicles (Photo: MGN Online) WILMINGTON, NC (WWAY) — Starting Monday, the N.C. Division of Motor Vehicles will be open from 7 a.m. to 5 p.m. weekdays at an additional 11 driver license offices as part of the ongoing effort to improve service and reduce wait times for customers.The following 11 offices will be open from 7 a.m. to 5 p.m. Monday through Friday starting Oct. 8:Carrboro, 104 N.C. Highway 54, Suite GG, 919-929-4161Cary, 1387 SE Maynard Road, 919-468-0319Elizabeth City, 1164 U.S. 17 South, 252-331-4776Fayetteville – South, 2439 Gillespie St., 910-486-1353Goldsboro, 701 W. Grantham St., 919-731-7963Greensboro – East, 2527 E. Market St., 336-334-5745High Point, 650 Francis St., 336-884-1003Kinston, 2214 W. Vernon Ave., 252-526-4432Raleigh – West, 3231 Avent Ferry Road, 919-816-9128Wilmington – North, One Station Road, 910-350-2005Winston-Salem – North, 3637 N. Patterson Ave., 336-761-2259- Advertisement – For the complete list of offices with extended hours or online services, visitMyNCDMV.gov.last_img read more

A new project for exconvicts of Corradino Correctional Facility

first_imgParliamentary Secretary for Social Accommodation Roderick Galdes announces the second project of specialised housing-10, Mid-Dlam għad-Dawl, Triq Matty Grima, Bormla-24-6-2019Parliamentary Secretary for Social Accommodation Roderick Galdes announces the second project of specialised housing-10, Mid-Dlam għad-Dawl, Triq Matty Grima, Bormla-24-6-2019 Ex-convicts from Corradino Correctional Facility are being given a chance to get back on their feet through a new project called “Dar bla hitan.” – ‘House Without Walls’ This project will offer housing and it is also understood to be child friendly.The announcement was made by Parliament Secretary Roderick Galdes, in which he mentioned that the project will be funded by the government and located in Birgu. George Busutill, Chief Executive of the Association said that this project is being conducted with the help of the Institute of Family Therapy. The Executive of the Housing Authority Leonid McKay said that this programme will offer specialised services and continuous support.WhatsApp <a href=’http://revive.newsbook.com.mt/www/delivery/ck.php?n=ab2c8853&amp;cb={random}’ target=’_blank’><img src=’https://revive.newsbook.com.mt/www/delivery/avw.php?zoneid=97&amp;cb={random}&amp;n=ab2c8853&amp;ct0={clickurl_enc}’ border=’0′ alt=” /></a> SharePrintlast_img read more

African Insurers Urged to Embrace ICT

first_imgRhys Collins, Head of African Operations for SSP Advertisement Rhys Collins, Head of African Operations for SSPLAGOS, Nigeria — The African Insurance Organisation has long warned that lack of information and communication technology (ICT) infrastructure is holding the African insurance market back. The additional challenge of getting legacy systems to provide improved risk management and mobile services, is forcing insurers to rethink their systems strategy.Rhys Collins, Head of African Operations for SSP, a leading provider of insurance technology to insurers across the continent, says modern technology overcomes these challenges, and this is increasingly drawing new players into the African insurance market.Both Hollard and Sanlam, for example, have had good success in Ghana, Kenya, Tanzania, Zambia, Botswana and Nigeria and are believed to be eyeing other opportunities across the continent. – Advertisement – “The tighter regulatory and governance requirements are good for the industry,” continues Collins, “but, the flipside for insurers is that many will need to make major changes to their administration systems.”As well as regulatory changes,  SSP says the growth in mobile is the other key trend to watch in the African insurance market. Unlike other markets, the African consumer is by-passing the desktop internet connection and going directly to hand-held devices,” says Collins. “With the likes of M-Pesa and Fundamo now household names processing billions of dollars in transactions every year, and mobile use in Africa continuing to grow at a rapid pace, insurers need to raise their game.”He believes that to deliver insurance products and services effectively on the ground, insurers and managing agents need a strong core insurance system and ICT infrastructure in place.“There’s no denying that Africa has entered the age of mobile. Insurers and managing agents need to consider and embrace this and use the many advantages it offers to enhance their offering, or stand the risk of being left behind. To do this they need a modern, flexible insurance solution. Obviously this is easier for new start-ups, but for firms with existing legacy solutions, complex and risky transformation projects are not always popular in boardrooms. However, by adopting a gradual approach to legacy modernisation, such as SSP’s Enhance and Evolve approach, insurers can address their most urgent business priorities proactively. They can extend the life of their existing systems and only replace  when the time is right, in line with their long-term strategic priorities,” concludes Collins.last_img read more

Facebooks Internetorg seeks ties with Kenyan telcos

first_imgAdvertisement Facebook last month called on Safaricom, Airtel and Telkom Kenya to partner with it so that they can benefit from Internet.org.Facebook’s plan to bring Internet access to the remote parts of the world is taking shape. This follows the completion of Aquila, a drone that beams the Internet from the sky to remote communities.Facebook CEO Marck Zuckerberg said in a statement that the unmanned aircraft will supplement internet.org, Facebook’s connectivity initiative that is in 13 countries including Kenya, Zambia, Tanzania and Ghana.“Facebook has made it easier for any mobile operator to sign up for and turn on internet.org in new countries through a partner portal, this will increase Internet penetration,” said Mr Chris Daniels, the vice-president of Internet.org, during a media briefing in Nairobi. – Advertisement – Facebook argues that telcos will benefit immensely since they would be connected to new Internet users.“Last month we completed Aquila, our unmanned aircraft that can beam Internet connectivity from the sky to remote communities. It has the wingspan of a 737 but weighs less than a car,” said Mr Zuckerberg.The initiative comes just a few months after Facebook set up office in South Africa marking Kenya and Nigeria as its prime targets of entry.Via Daily Nationlast_img read more

How to find your startups first customers on social media

first_imgYour first customers are there with you from the beginning, see you at your worst and watch you grow. Image Credit: InfinitContact Advertisement Your first customers are your most important ones.They’re there with you from the beginning. They’re the ones that see you at your worst and watch you grow.And that makes them invested. They’ll often become your most loyal and vocal advocates. Because they’ve been there the whole time. Like the great aunts that can’t stop talking about how cute you were when you were still in diapers. – Advertisement – It’s an important role to fill for your company. You want to make sure you’re filling the position with people who are worthy.The perfect customers.But if you want perfection, you can’t wait for it to come to you. You have to go out and find them.And you can do it with listening on social media.Social listening is easy, it’s quick, and it should definitely be one of the first things you add to your customer engagement strategy. There’s no better way to see what’s going on in the market, find your value, and meet the people that will keep you in business.Here are just a few ways to identify and engage with people to turn them into customers:1. Monitor conversations on Twitter You can easily find people talking about:People looking for product and service recommendations.People discussing your industry.People talking about your competitors.You can make it really easy for yourself and set up alerts and saved searches to track all of those conversations relevant to your startup.For example, in my case I monitor keywords like “social media tools” and “media monitoring” to keep a pulse on Mention’s niche.So identify keywords that will lead you to the important conversations, and when you’re ready, jump in.Now, when you find people looking for recommendations, it’s an invitation to be salesy on social for once. Normally on social media, jumping into a conversation and promoting your project is a huge no-no.But if you’re answering someone’s question, and the answer just happens to be your company, that’s providing you both with value. Win-win!When joining conversations discussing the industry, you can’t be as promotional. Go in with the goal to help your community members, not to pimp your product. Don’t mention it until the topic actually comes up, if it does.And if it doesn’t, that’s fine. You’ve made a contact – that can be long-lasting. Who’s to say it won’t come up in a later conversation?And for conversations about competitors, just read on.2. Find your competitor’s unhappy customers Another great lead generation opportunity is to monitor your competitors. But you can take it even further by drilling down their mentions to focus on people who may be open to switching.A competitor’s unhappy customer is a hot lead for your company. Someone complaining about your competitor is a great opportunity to lend an ear, offer support, and objectively let them know what alternatives are out there. After a bit more conversation, it could become a poaching opportunity as well.Use advanced settings and sentiment analysis in your social listening tool to find unhappy customers.Sentiment analysis can filter by tone so you can pick out the negative mentions of your competitor.And in advanced settings, you can also set “and” keywords to add in words or phrases that signal unhappiness, like “sucks,” “hate,” “doesn’t work,” etc. Those will help you find their customers that are probably pretty open to learning about alternatives.For example, Close.io found one social mention that turned into over $500/month.Through monitoring their competitors and looking for unhappy customers, they found someone complaining about a competitor’s lack of a certain feature. Something that Close.io did offer. That was the perfect opportunity for Close.io to start a conversation.Again, context is everything. You can’t always be so salesy, but there will be times when all the stars line up and you have an open invitation to promote. Listening will help you find those opportunities.3. Be present in forums Participating in industry and niche forums is another great way to build relationships and advocates, and get some customers along the way.But industry websites, along with niche sections on sites like Quora and Reddit, can be hard to find if you don’t already know about them. So where does that leave new startups?If your media monitoring tool brings in conversations from forums, you can use that to figure out where your audience is hanging out. If I’m monitoring “Mention” or “social media software” and that term’s used in a thread on Reddit, I’ll see it.For example, one entrepreneur posted his crowdfunding story on several different subreddits, and all of the threads had active conversations going on:Being able to jump in built connections with other readers and we were able to answer some questions raised, helping people out.It’s also helped me identify which subreddits to keep an eye on, based on where people are already talking about us.Look out for discussions where you can chime in to build relationships. And once again, you’ll often find people asking for company recommendations, where it wouldn’t be inappropriate to promote your own company. But other than that, focus on having helpful conversations, not selling.4. Join social communities There’s also private communities on sites like Facebook, LinkedIn, Google+, and Slack.The best way to get leverage out of these groups is simply by being active, participating in conversations, and being friendly and helpful.This will enlist the group’s other members into your brand’s community. Community members become great customers, and will be some of your best friends in the meantime.And if there does come a time when a conversation about your product comes up, you’ll be really glad you’re a member.That was the case when I found this message in one of my favorite Slack communities, from someone who’s now a happy customer:And one of the best way to gain new customers from communities like these?Simply ask for feedback. In the early days, you’ll be clamoring for it anyway. If it’s not against a community’s guidelines, post about your product in a way that’s not promotional, but humble. Ask for advice, and really listen. If you implement the community’s suggestions, they have no reason to stop being a customer.5. Participate in online events AMAs. Q & As. Webinars. Twitter chats. Podcasts. Online networking events.These are all opportunities to put yourself out there.In monitoring your industry, you’ll find out about online events pretty easily. (If you can’t already tell, monitoring makes a lot of things easy.)And online events are great for building really close relationships with your community. Something about the live aspect, it makes it more personal and a little closer to the connection you get communicating face-to-face.The great news? Online events usually occur regularly – sometimes as often as weekly – so the hosts are usually pretty welcoming to pitching yourself as a possible guest.[related-posts]Make it about them for long-term relationships Did you notice an overarching theme of this post? Yup, I mentioned quite a few times how important it is not to promote yourself unless the situation basically begs you to.Social media is about building relationships – gaining customers is a secondary benefit. Social friends become customers, advocates, maybe even future employees. But only when you build a relationship around helping them.[Mentions]last_img read more

MTN Uganda Rewards Subscribers in Customer Appreciation Week

first_imgMTN Uganda CEO; Mr. Wim Vanhelleputte (Left) handing over a give away to a customer during the MTN customer appreciation week. Photo Courtesy: MTN Uganda Advertisement MTN Uganda has yet again embarked on a drive to appreciate its customers and recommit itself to deliver a distinctive service to its customers.The drive is a themed quarterly exercise that is carried out by the entire company right from the top management team to the customer front line executives.This quarter’s effort is geared towards empowering customers to manage and have more control over their data. – Advertisement – To kick off the week’s activities, MTN hosted some of its high value customers to a breakfast with the company’s leadership team, in a show of gratitude towards these customers for their loyalty to the MTN brand. Many customers are also being rewarded throughout the week by participating in exciting quizzes via the MTN social media platforms.MTN Uganda Customer Appreciation Week1 of 6 MTN Uganda CEO; Mr. Wim Vanhelleputte (Left) handing over a give away to a customer during the MTN customer appreciation week. Photo Courtesy: MTN Uganda The objective of the engagement is to appreciate customers who make the brand the number one network in Uganda with a family of over 10 million subscribers. All MTN staff have taken to solving customer data related queries and educating customers on new and existing innovations.[related-posts]MTN’s General Manager for Customer Experience Dorcas Muhwezi said; “As a business, we value each and every customer on the network and it is important to keep in close touch with all our customers and improve their experiences on the MTN network.”Ms. Muhwezi also thanked customers for their continued confidence and commitment to the MTN brand.Last year, MTN marked its 18th anniversary in Uganda by engaging customers in celebrations activities across the country.last_img read more

Rice University experts available to comment on Japan earthquake tsunami

first_imgShareCONTACT: Jessica StarkPHONE: 713-348-6777EMAIL: stark@rice.edu   Rice University experts available to comment on Japan earthquake, tsunamiThe following experts are available for media interviews to discuss the magnitude 8.9 earthquake that struck northeast Japan today and the resulting tsunami warnings that threaten Pacific Ocean nations.Dale SawyerSawyer is professor of Earth science at Rice University. He is a marine geophysicist whose research focuses on the seismic processes that cause new crust to be constantly formed beneath the Earth’s oceans. Sawyer frequently goes to sea to collect seismic data aboard research ships to better understand these processes. A veteran educator, Sawyer frequently speaks to grade school classes and lay audiences about the geological processes that cause earthquakes, tsunamis and other seismic events.Satish NagarajaiahNagarajaiah is a professor in civil and environmental engineering and a professor of mechanical engineering and material science at Rice University. His teaching and research interests are in the areas of structural dynamic systems and control; smart-structures, smart-materials and smart-sensors; system identification; damage detection and monitoring; applied nanotechnology; earthquake and wind engineering; offshore structures; and civil, mechanical and aerospace engineering.To schedule an interview with Sawyer or Nagarajaiah, contact Jessica Stark, assistant director of News and Media Relations, at stark@rice.edu or 713-348-6777. AddThislast_img read more

Unzipped nanotubes unlock potential for batteries

first_imghttp://news.rice.edu/files/2013/06/0617_GNR-3-web.jpgGraphene nanoribbons split from nanotubes in a process created at Rice University are now being used to improve the performance of lithium ion batteries. The nanoribbons in a solution with tin oxide have more than double the capacity for lithium than standard graphene anodes in current commercial batteries. (Credit: Tour Group/Rice University) http://news.rice.edu/files/2013/06/0617_GNR-1-WEB.jpgIslands of tin oxide ride alongside a graphene nanoribbon (at top) in a slurry used in anodes for lithium ion batteries. The 10-nanometer tin oxide particles are kept separated by the nanoribbons, which are created by splitting multiwalled carbon nanotubes. (Credit: Tour Group/Rice University) AddThis Share1Unzipped nanotubes unlock potential for batteriesRice University lab combines graphene nanoribbons with tin oxide for improved anodes HOUSTON – (June 13, 2013) – Researchers at Rice University have come up with a new way to boost the efficiency of the ubiquitous lithium ion (LI) battery by employing ribbons of graphene that start as carbon nanotubes.Proof-of-concept anodes — the part of the battery that stores lithium ions — built with graphene nanoribbons (GNRs) and tin oxide showed an initial capacity better than the theoretical capacity of tin oxide alone, according to Rice chemist James Tour. After 50 charge-discharge cycles, the test units retained a capacity that was still more than double that of the graphite currently used for LI battery anodes.The research appeared this week in the American Chemical Society journal ACS Nano­­.Better batteries are greatly desired by everyone who carries a cellphone or computer or drives an electric car. The Rice team sees the potential for GNRs to contribute to their development.Tour and his colleagues developed a method for unzipping nanotubes into GNRs, revealed in a 2009 cover story in Nature. Since then, the researchers have figured out how to make graphene nanoribbons in bulk and are moving toward commercial applications. One area ripe for improvement is the humble battery. In an increasingly mobile world, battery capacity is becoming a bottleneck that generally limits devices to less than a day’s worth of use.In the new experiments, the Rice lab mixed graphene nanoribbons and tin oxide particles about 10 nanometers wide in a slurry with a cellulose gum binder and a bit of water, spread it on a current collector and encased it in a button-style battery. GNRs are a single atom thick and thousands of times longer than they are wide. The GNRs not only separate and support the tin oxide but also help deliver lithium ions to the nanoparticles.Lab tests showed initial charge capacities of more than 1,520 milliamp hours per gram (mAh/g). Over repeated charge-discharge cycles, the material settled into a solid 825 mAh/g. “It took about two months to go through 50 cycles,” said lead author Jian Lin, a postdoctoral researcher at Rice, who believes it could handle many more without losing significant capacity.GNRs could also help overcome a prime difficulty with LI battery development. Lithium ions tend to expand the material they inhabit, and the material contracts when they’re pulled away. Over time, materials like silicon, which shows extraordinary capacity for lithium, break down and lose their ability to store ions. Other labs at Rice have made breakthroughs that help solve the expansion problem by breaking treated silicon into a powder, achieving great capacity and many cycles.GNRs take a different approach by giving batteries a degree of flexibility, Tour said. “Graphene nanoribbons make a terrific framework that keeps the tin oxide nanoparticles dispersed and keeps them from fragmenting during cycling,” he said. “Since the tin oxide particles are only a few nanometers in size and permitted to remain that way by being dispersed on GNR surfaces, the volume changes in the nanoparticles are not dramatic. GNRs also provide a lightweight, conductive framework, with their high aspect ratios and extreme thinness.”The researchers pointed out the work is a “starting point for exploring the composites made from GNRs and other transition metal oxides for lithium storage applications.” Lin said the lab plans to build batteries with other metallic nanoparticles to test their cycling and storage capacities.Co-authors of the paper are Rice graduate students Zhiwei Peng, Changsheng Xiang, Gedeng Ruan and Zheng Yan and Douglas Natelson, a Rice professor of physics and astronomy and of electrical and computer engineering. Tour is the T.T. and W.F. Chao Chair in Chemistry as well as a professor of mechanical engineering and materials science and of computer science at Rice.Boeing, the Air Force Office of Scientific Research, Sandia National Laboratory and the Office of Naval Research supported the research.-30-Read the abstract at http://pubs.acs.org/doi/abs/10.1021/nn4016899Follow Rice News and Media Relations via Twitter @RiceUNewsRelated Materials:Tour Group at Rice: http://www.jmtour.comNatelson Group at Rice: http://www.ruf.rice.edu/~natelson/group.htmlImages for download: http://news.rice.edu/files/2013/06/0617_GNR-1-WEB.jpgLong ribbons of carbon that are only one atom thick may help improve lithium ion batteries, according to researchers at Rice University. They combined the nanoribbons with tin oxide nanoparticles to make high-capacity anodes. (Credit: Tour Group/Rice University)last_img read more

Georgetown Video Game Coaching Start Up Among Coolest College Startups

first_img regions: Washington, DC Last Updated Apr 4, 2017 by Max PulciniFacebookTwitterLinkedinemail Sometimes it pays to be too cool for school. Microcoaching, a video game start-up co-founded by Georgetown McDonough MBAs, has been named to Inc. Magazine’s 2017 Coolest College Startups list. Inc.‘s 16 Coolest College Startups were selected from universities across North America based on the originality of the idea, the pitch and growth potential.Founded by Emre Ruhi (MBA ’17) and Dan Tasch (MBA ’17), Microcoaching is an on-demand video game coaching marketplace. The service connects gamers to experts in real-time through an innovative, proprietary web application. The platform operates entirely in-browser, with no downloads, setup, or configuration to provide a seamless customer experience. Customers who sign up for the service can be coached by some of best video game players in the world, who provide personalized assistance to customers in real time. Jeff Reid, founding director of the Georgetown Entrepreneurship Initiative, said the following of Microcoaching and its founders:“Emre and Dan are stellar examples of ‘Hoyapreneurs’ who are using the power of entrepreneurship to solve important problems. I want to thank the Georgetown community for rallying behind them by voting for them in this competition. It is exciting to see our students recognized in this ranking for another year.”The startup is no stranger to accolades: Microcoaching won SoFi’s entrepreneurship competition and placed in the top 64 tech companies in Washington, D.C., in 2017. It recently received seed funding from J. Hunt Holdings, but the company’s model is based on taking a percentage of the money players pay their coaches. About the AuthorMax PulciniMax Pulcini is a Philadelphia-based writer and reporter. He has an affinity for Philly sports teams, Super Smash Bros. and cured meats and cheeses. Max has written for Philadelphia-based publications such as Spirit News, Philadelphia City Paper, and Billy Penn, as well as national news outlets like The Daily Beast.View more posts by Max Pulcini center_img RelatedLeonsis Prize Presented to Georgetown McDonough StartupsTwo Georgetown McDonough-based startups took home $15,000 following the thanks to the support from the Leonsis Family Entrepreneurship Prize—a monetary award that provides funding for students and alumni who have started businesses of their own. The awards were presented by the Georgetown Entrepreneurship Initiative according to a press release from…April 25, 2017In “Featured Region”Georgetown McDonough Entrepreneurs Win Big in Inaugural Pitch ContestLast month, Georgetown University’s McDonough School of Business held its inaugural Leonsis Family Entrepreneurship Prize “Bark Tank” Pitch Competition, named in honor of the school’s mascot, the bulldog. Put together by a team of expert entrepreneurs at the Georgetown Entrepreneurship Initiative, the goal of the competition was to support students and alumni in their…February 5, 2018In “Featured Home”Georgetown Entrepreneurship Initiative Names Leonsis Prize FinalistsGeorgetown’s top student entrepreneurs are ready to show their stuff and win the cherished Leonsis Prize. The Georgetown Entrepreneurship Initiative at the Georgetown University McDonough School of Business recently announced the 2018 finalists for the Leonsis Family Entrepreneurship Prize. Finalists will compete at the inaugural Leonsis Family Entrepreneurship Prize “Bark…January 25, 2018In “Featured Region” Georgetown Video Game Coaching Start Up Among “Coolest College Startups”last_img read more

Supply Chain Management MBAs The Best New York Programs

first_imgSupply Chain Management MBAs: The Best New York Programs Last Updated Dec 4, 2017 by Jillian MarkowitzFacebookTwitterLinkedinemail regions: New York City Product outsourcing is a hot topic today. Consequently, the supply chain management field is richer, more complex, and more necessary than ever. Optimizing the process of turning a concept into a product and getting that product to the shelf is integral to the success any retailer. No matter where a product is made, the progression from conception to end user is a collaborative effort. An MBA in supply chain management can help you learn who to contact and how to strategize in order to best serve both retailers and consumers.New York City is among the retail capitals of the world. Schools in the New York metro have easy access to hundreds of CEO speakers, as well as a deluge of internship and job opportunities. Below, we’ve outlined some of our favorites.The Best NYC Supply Chain Management MBA ProgramsColumbia Business SchoolThough Columbia Business School does not offer concentrations, it would be remiss not to mention this academic powerhouse when considering programs with resources in supply chain management education. Columbia’s supply chain management courses are taught by extraordinarily well-regarded professors, who may serve as resources for students throughout their time at the school. Medini R. Singh, for example, is a sought-after professor. In addition to his 25+ years of teaching experience and numerous teaching awards, Singh serves on the advisory board for the W. Edwards Deming Center for Quality, Productivity, and Competitiveness. According to his bio, Singh’s research focuses on “service and supply chain design, at both the tactical and strategic level.” Singh has also consulted for multiple Fortune 500 companies. Columbia students MBAs will also have access to Awi Federgruen, the Charles E. Exley Professor of Management and Chair of the Decision, Risk and Operations Division of Columbia Business School. Federgruen has published over 120 pieces on the financial services industry, and often consults on supply chain management issues for large corporations. Rutgers Business School, Newark and New BrunswickRutgers Business School offers a Supply Chain Management MBA, the mission of which, according to the website, is to “prepare students to meet and exceed the expectations of the employees experiencing a growing demand for supply chain management and logistics experts.” In fact, the school’s Supply Chain Management program was ranked eleventh on U.S. News & World Report’s 2016 list of best graduate schools for business. This ranking seems apt, considering a whopping 100 percent of the supply chain management MBA students from the class of 2016 were employed within 90 days of graduation. Students of this program have gone on to work various supply chain management jobs at companies like Este Lauder, Colgate, and Johnson & Johnson.CHECK THIS OUT: Looking At New York City’s Best MBA Return on Investment (Pt. I)Stern School of Business—New York UniversityThe renowned New York University Stern School of Business provides students with the option of choosing a Supply Chain Management and Global Sourcing Concentration to equip MBAs to navigate supply chain issues in a global economy. Students who pursue this concentration can take classes like Global Sourcing and Open Innovation, Pricing Strategies, and Building and Managing Customer Relationships. Stern gears the specialization toward students aiming to pursue careers in management consulting, managing information systems, product management, and supply chain management. Students in this program can choose two of three core supply chain management courses, and then must take six of the 24 related elective courses.Gabelli School of Business—Fordham UniversityThe Gabelli School of Business at Fordham University offers many classes that specialize in supply chain management, including Operations Management. Under chair Sarah Jinhui Wu, the Gabelli Operations Management courses “equip students with a solid understanding of core operations concepts and decisions, rigorous analytical thinking and skills, and a creative mindset so they can deal with all of the complex issues of a supply chain.”Many of the other concentrations offered in the Gabelli School of Business MBA program also offer courses revolving around supply chain management, including Global Sustainability.center_img About the AuthorJillian MarkowitzView more posts by Jillian Markowitz RelatedHow To Join The Supply Chain Management Job Revolution in San FranciscoLike blockchain, the phrase supply chain management has been retconned into an inexact wallpaper of business jargon. But it doesn’t change the fact that supply chain managers (SCMs) are in higher demand than ever. The supply chain industry grew by a remarkable 11 percent, according to Garter, from 2016 to 2017,…December 20, 2017In “Featured Home”Los Angeles MBA Programs that Specialize in Supply Chain ManagementAs businesses grow and develop, it’s up to supply chain managers, or SCMs, to effectively ensure that all goods and services are delivered in a quick, optimized manner. SCMs are the logistical overlords of any major operation—they oversee how all the parts of their product, including raw materials, information, and…November 21, 2017In “Featured Home”7 Best Schools that Specialize in Supply Chain ManagementSupply chain management delves into business at the big-picture level. It puts all the operations together to ensure that everything functions smoothly. It’s the ideal position for individuals who are interested in managing people, organizing moving parts, and analyzing global trends. According to the Bureau of Labor and Statistics, supply…November 26, 2018In “Featured Home”last_img read more